Brownes Dairy is an iconic West Australian fresh dairy business, dating back more than 130 years.  Our Brands are WA favourites and it is the business priority to source 100% of our milk from local WA Dairy farms.Our Head Office is in the state we were born, Western Australia, alongside our passionate and dynamic sales leadership team, you will play an integral part working with customers and liaising with a number of areas within the business to ensure that customer service is of an exceptional standard whilst maintaining optimal efficiency.THE POSITIONThis is a full time 18 month customer service telephone position, where you will play an important part in ensuring customer satisfaction is maintained.  You will be working collectively as part of the customer service team with all administrative tasks including but not limited to, processing all orders within Brownes, Domestic and Export business.  Customer liaison by way of dealing with inbound and outbound calls, managing enquiries, delivery issues, complaints, reviewing of orders, processing credits and new accounts.WHAT WE ARE LOOKING FORExceptional customer service skillsClear and effective telephone manner with good listening and interpersonal skillsPrevious telephone customer service experience, preferably a minimum of 3 years in customer service, call centre or similar environmentReliable, trustworthy and punctualProblem identification and problem solving skillsGood computing skills preferably having worked with JDE systemAbility to work to deadlines and work fast with accurate inputting of dataAbility to make outbound sales calls to new and existing customersAs this role will also be covering for reception, experience with ARC Pro system would be an advantageWHAT WE OFFERYou will be working in our WA head office, located in Balcatta with the benefit of onsite parking, active social club, working with a small dynamic passionate sales team. Australia - WA Perth Northern Suburbs & Joondalup

Customer Liaison Officer/Admin/Reception

Brownes Dairy is an iconic West Australian fresh dairy business, dating back more than 130 years.  Our Brands are WA favourites and it is the business priority to source 100% of our milk from local WA Dairy farms.

Our Head Office is in the state we were born, Western Australia, alongside our passionate and dynamic sales leadership team, you will play an integral part working with customers and liaising with a number of areas within the business to ensure that customer service is of an exceptional standard whilst maintaining optimal efficiency.

THE POSITION

This is a full time 18 month customer service telephone position, where you will play an important part in ensuring customer satisfaction is maintained.  You will be working collectively as part of the customer service team with all administrative tasks including but not limited to, processing all orders within Brownes, Domestic and Export business.  Customer liaison by way of dealing with inbound and outbound calls, managing enquiries, delivery issues, complaints, reviewing of orders, processing credits and new accounts.

WHAT WE ARE LOOKING FOR

  • Exceptional customer service skills
  • Clear and effective telephone manner with good listening and interpersonal skills
  • Previous telephone customer service experience, preferably a minimum of 3 years in customer service, call centre or similar environment
  • Reliable, trustworthy and punctual
  • Problem identification and problem solving skills
  • Good computing skills preferably having worked with JDE system
  • Ability to work to deadlines and work fast with accurate inputting of data
  • Ability to make outbound sales calls to new and existing customers
  • As this role will also be covering for reception, experience with ARC Pro system would be an advantage

WHAT WE OFFER

You will be working in our WA head office, located in Balcatta with the benefit of onsite parking, active social club, working with a small dynamic passionate sales team.