Brownes Dairy is an iconic West Australian fresh dairy business, dating back more than 130 years.  Our Brands are WA favourites and it is the business priority to source 100% of our milk from local WA Dairy farms.Our Head Office is in the state we were born, Western Australia, alongside our passionate and dynamic sales leadership team, you will play an integral part working with customers and liaising with a number of areas within the business to ensure that customer service is of an exceptional standard whilst maintaining optimal efficiency.THE POSITIONThis is a full time outbound customer service telephone position.Duties will include, but not limited to:Making outbound calls to prospective small to medium business clients to drive incremental sales and foster ongoing relationships.Identify opportunities within our existing small to medium business customer base and make outbound calls to generate additional business.Negotiate commercial terms within set guidelines and conduct rate rises where required.Maintain a proactive call cycle program for retention purposes.Entering accurate information into the CRM.Educating clients on Brownes Products and ServicesUtilise gap analysis to understand client's requirements.Providing tailored solutions and work collaboratively with a Business Development Manager based in the Field.Meeting and exceeding KPI's and sales targets.Providing effective back-up support to key phases in the sales process business development management.THE PERSONBusiness to business or business to consumer experience is required (Telesales - Outbound)Clear and effective telephone manner, we are looking for someone who has exceptional communication and interpersonal skills.Team player with a can-do positive attitude.Strives to achieve results.Intermediate computer skills are essential.Reliable, trustworthy and punctual.WHAT WE OFFERYou will be working in our WA Head Office, located in Balcatta with the benefit of onsite parking, active social club, working with a small dynamic passionate sales team.If you are a motivated starter who has sound experience in outbound sales calling, our Customer Service Team would love to hear from you.Applications close Friday 21 April 2017 Australia - WA Perth Northern Suburbs & Joondalup

Job Opportunity | Outbound Customer Service Officer | Brownes Dairy

Outbound Customer Service Officer

  • Exciting new opportunity in our Customer Service Team
  • Avoid the city traffic, free parking onsite at our Balcatta Office
  • Iconic West Australian Dairy company

Brownes Dairy is an iconic West Australian fresh dairy business, dating back more than 130 years.  Our Brands are WA favourites and it is the business priority to source 100% of our milk from local WA Dairy farms.

Our Head Office is in the state we were born, Western Australia, alongside our passionate and dynamic sales leadership team, you will play an integral part working with customers and liaising with a number of areas within the business to ensure that customer service is of an exceptional standard whilst maintaining optimal efficiency.

THE POSITION

This is a full time outbound customer service telephone position.

Duties will include, but not limited to:

  • Making outbound calls to prospective small to medium business clients to drive incremental sales and foster ongoing relationships.
  • Identify opportunities within our existing small to medium business customer base and make outbound calls to generate additional business.
  • Negotiate commercial terms within set guidelines and conduct rate rises where required.
  • Maintain a proactive call cycle program for retention purposes.
  • Entering accurate information into the CRM.
  • Educating clients on Brownes Products and Services
  • Utilise gap analysis to understand client's requirements.
  • Providing tailored solutions and work collaboratively with a Business Development Manager based in the Field.
  • Meeting and exceeding KPI's and sales targets.
  • Providing effective back-up support to key phases in the sales process business development management.

THE PERSON

  • Business to business or business to consumer experience is required (Telesales - Outbound)
  • Clear and effective telephone manner, we are looking for someone who has exceptional communication and interpersonal skills.
  • Team player with a can-do positive attitude.
  • Strives to achieve results.
  • Intermediate computer skills are essential.
  • Reliable, trustworthy and punctual.

WHAT WE OFFER

You will be working in our WA Head Office, located in Balcatta with the benefit of onsite parking, active social club, working with a small dynamic passionate sales team.

If you are a motivated starter who has sound experience in outbound sales calling, our Customer Service Team would love to hear from you.

Applications close Friday 21 April 2017

Recruitment Kit: